TERMS & CONDITIONS AND PURCHASE POLICY
Last Updated: August 27, 2026
Welcome to the Beyond The High Road website. These Terms & Conditions ("Terms") constitute a legally binding agreement made between you, whether personally or on behalf of an entity (“you,” "your," or "Client"), and Beyond The High Road Coaching (“Company,” “BTHR”, “we,” “us,” or “our”), concerning your access to and use of our website, digital products, and professional coaching services.
By accessing the site or purchasing our services, you agree that you have read, understood, and agreed to be bound by all of these Terms. If you do not agree with all of these Terms, you are expressly prohibited from using the site and must discontinue use immediately.
1. INTELLECTUAL PROPERTY RIGHTS
Unless otherwise indicated, the site and all source code, databases, functionality, software, website designs, audio, video, text, photographs, and graphics on the site (collectively, the “Content”) and the trademarks, service marks, and logos contained therein (the “Marks”) are owned or controlled by us, and are protected by copyright and trademark laws.
- Limited License: You are granted a limited license to access and use the site and to download or print a copy of any portion of the Content to which you have properly gained access solely for your personal, non-commercial use.
- Prohibitions: You may not modify, publish, transmit, participate in the transfer or sale of, create derivative works from, or in any way exploit any of the Content or coaching materials, in whole or in part, without prior written consent.
2. CLIENT INDEMNIFICATION & COACHING DISCLAIMER
You expressly understand and agree that professional coaching is a collaborative partnership designed to help you achieve personal or business goals, but results are not guaranteed.
- No Medical or Legal Advice: The information, coaching sessions, and materials provided are for educational and informational purposes only. Coaching is not therapy, psychotherapy, medical advice, or legal advice.
- Assumption of Risk: You assume full responsibility for your own physical, mental, and emotional well-being, and for any decisions, actions, or results you implement based on the coaching relationship.
- Indemnification: You agree to indemnify, defend, and hold harmless the Company and its affiliates from any claims, damages, liabilities, or expenses arising out of your use of our services or violation of this agreement.
3. TERMS OF PURCHASE & NON-REFUNDABILITY POLICY
By purchasing a coaching package, digital product, or service from the Company, you agree to the following financial terms:
- Immediate Fulfillment & Service Consumption: You acknowledge that coaching packages are highly customized service-based products. Upon purchase, immediate digital access and administrative scheduling assets are allocated to you.
- Strict No-Refund Policy: All sales are final. Due to the time-intensive nature of professional coaching, no refunds, chargebacks, or credit reversals will be issued under any circumstances once coaching materials are accessed, onboarding is initiated, or the first session is scheduled.
- Payment Plans: If you elect a payment plan, you are legally obligated to complete all remaining payments. Failure to make payments on time will result in immediate suspension of services and access to coaching materials.
4. SCHEDULING, CANCELLATION, & FORFEITURE
To respect the time commitments of both parties, the following appointment policies are strictly enforced:
- 24-Hour Notice Required: You must provide a minimum of 24 hours' notice via our designated scheduling system to reschedule any appointment.
- Forfeiture: Cancellations made under the 24-hour window, or failure to show up to a scheduled call within 15 minutes of the start time, will result in the immediate forfeiture of that session from your total package balance. Forfeited sessions cannot be rescheduled or refunded.
5. CHARGEBACK WAIVER AND DISPUTE RESOLUTION
We value open communication and expect professional resolution of any issues that may arise.
- Chargeback Waiver: You explicitly agree not to file a dispute or chargeback with your credit card issuer or bank for "Product Not as Described" or "Services Not Rendered" if you have actively scheduled, attended, or initiated services.
- Internal Mediation: You agree that any quality concerns, billing inquiries, or disputes must first be submitted in writing directly to us. Both parties agree to engage in at least 30 days of good-faith internal mediation before seeking external legal remedies.
6. GOVERNING LAW
These Terms and your use of the site and services are governed by and construed in accordance with the laws of Florida/United States, without regard to its conflict of law principles.